Refund Policy for Excite Beauty

Last Updated: November 1, 2023

Thank you for choosing Excite Beauty. We aim to ensure your satisfaction with every purchase. Please read our Refund Policy carefully.

1. Refund Eligibility

We offer refunds on products within 15 days of the original purchase date. To be eligible for a refund, the item must be unused, in the same condition as received, and in the original packaging.

2. Refund Process

To initiate a refund, please contact our Customer Support at Info@excite-ksa.com or call us at +966 53 048 4095. Provide your order number and a detailed explanation of the reason for the refund. Our team will guide you through the process.

3. Refund Approval

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards.
• Downloadable software products.
• Health and personal care items.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account. Contact your credit card company or bank, as processing times may vary. If you’ve done all of this and still have not received your refund, please contact us.

6. Sale Items

Only regular-priced items may be refunded; unfortunately, sale items are non-refundable.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund.

9. Changes to Refund Policy

Excite Beauty reserves the right to update or change this Refund Policy at any time. Changes will be effective immediately and posted on our website.

If you have any questions or concerns regarding our Refund Policy, please contact us at Info@excite-ksa.com.

Thank you for shopping with Excite Beauty. Your satisfaction is our priority.